FAQ's

Delivery times can be found on each product page. Once your order has been dispatched, you will receive an updated delivery date.

For further information, please read our shipping and delivery information.

Standard delivery costs £7.50 on orders under £50.

Free delivery is available on all orders over £50 to eligible mainland UK addresses.

No. Currently, we only deliver to mainland UK addresses.

For the full list of locations we’re unable to deliver to, please see our shipping and delivery information.

You can start a return through your online account by going to your order, selecting the item you wish to return and following the steps. 

Alternatively, you can email customerservice@oti.co.uk with your order number, name, address, the item you wish to return and the reason for the return.

See our returns policy for more information.

Refunds will be provided no later than 14 days after we receive the return or after you provide evidence that the goods have been sent back, whichever is earlier.

For more information, please read our returns and refunds policy.

We accept all major payment methods, including Klarna and Clearpay. 

Before purchasing with Klarna, please read our Klarna Terms & Conditions.

We’re sorry to hear that your order is damaged. Please contact a member of our team with details of the issue, including images and your order number, and we’ll be happy to look into this further for you.

Yes. You have a legal right to cancel your order without giving a reason. Cancellations can be made up to 14 days after the day you receive your order, with a further 14 days to return the products to us. 

You can begin a cancellation through your online account or by emailing customerservice@oti.co.uk. While you don’t need to provide a reason for cancelling, you must make it clear that you wish to cancel your order. Refunds will be issued for the price paid and the cost of standard delivery.

For more information, please read our returns and refunds policy.

Oti products are covered by a 12-month standard warranty from the date of delivery. 

Product guarantees for eligible products can be extended, free of charge, from 1 year to 3 years when you register the product on the Oti website within 30 days of purchase.

See our extended warranty terms for more information.

Yes. We already partner with retailers across the UK and would love to bring Oti’s furniture to more trade customers who share our love for stylish interiors.

To get started, complete our enquiry form and our team will be in touch.

Yes. Fabric swatches are available to help you find the perfect finish for your interiors. 

To request a swatch, contact a member of our team and let us know which product you would like a sample of.

We don’t currently offer Crib 5 furniture as standard, as our collections are designed specifically for the home. 

If you would like to enquire about a larger furniture order, please email sales@oti.co.uk with your requirements and a member of our team will be in touch to discuss your options.