Delivery Information

Last updated: 16/07/2026

This policy applies to orders placed at www.Oti.co.uk with Leeds Plywood & Doors Limited, trading as Oti("we", "us", "our"). It expands on clause 7 (Delivery) of our Terms and Conditions. Where there is any conflict between this policy and our Terms and Conditions, this policy will apply for delivery-specific matters, as it is the more detailed statement of the process.

Nothing in this policy affects your statutory rights, including those under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Delivery Charges

We offer free standard delivery on all orders over £50 to eligible mainland UK addresses.

For orders under £50, a flat delivery charge of £7.50 applies to standard delivery. This covers the cost of a standard delivery attempt to an eligible mainland UK address. It does not include any additional charges that may apply in specific circumstances, such as further delivery attempts following a failed delivery (see clause 10) or delivery to certain remote postcode areas (see clause 2).

2. Delivery Areas

We currently deliver to mainland United Kingdom addresses only. We are unable to deliver to:

  • Northern Ireland

  • Republic of Ireland

  • Isle of Man

  • Isle of Wight

  • Channel Islands

  • Scottish Islands

  • Scilly Isles

  • BFPO addresses

  • PO Box addresses

Some remote mainland postcode areas may also be excluded or may incur extended delivery lead times; this will be shown before you complete your order. If we are unable to fulfil your order for this reason, we will contact you as soon as possible and issue a full refund.

If we are unable to deliver to you directly, one of our retailer partners may be able to deliver to you instead. Please refer to our stockist page. 

3. Delivery Times

Estimated delivery times are shown on each product page and confirmed when your order is dispatched (or, for made-to-order items, when production is scheduled).

Where an order contains multiple products with different lead times, it may be delivered in separate consignments.

Delivery times are estimates and may occasionally vary due to circumstances beyond our control.

4. Late Delivery

If we fail to deliver within 30 days of the agreed delivery date (or a reasonable time, if no date was agreed), you may be entitled to give us a new deadline for delivery or to cancel your order and receive a full refund, in line with the Consumer Rights Act 2015. See clause 7.6 of our Terms and Conditions for full detail.

5. Risk and Ownership

Responsibility for loss or damage to the goods (risk) passes to you on delivery, or on attempted delivery if you fail to take reasonable steps to accept it. Ownership does not pass to you until we have received payment in full, in line with clause 6.3 of our Terms and Conditions.

6. Preparing for Delivery

Please ensure your delivery address and contact details are correct, someone aged 18 or over is available to receive the delivery, and there is suitable access for large furniture items.

It is your responsibility to check furniture will fit into the intended room and through any access points. Additional delivery charges may apply where delivery cannot be completed due to failed access or nobody being available — see clause 10.

7. Two-Person Room of Choice Delivery

Selected furniture items are delivered using our specialist delivery partner, BJS Home Delivery.

Where included, a two-person team will deliver your furniture to the room of your choice, contact you to arrange a suitable delivery date, and provide delivery updates where available.

This service does not include assembly, installation, removal of packaging or disposal of existing furniture unless specifically stated.

8. Standard Parcel Deliveries

Selected products and smaller accessories may be delivered by parcel courier and may not include room of choice delivery.

9. Inspecting Your Delivery

Please inspect your order as soon as reasonably possible after delivery and let us know promptly if it arrives damaged, incomplete or incorrect, so we can resolve this quickly. Please retain original packaging where possible until you're satisfied with your purchase.

This is a request to help us assist you faster and it does not affect your statutory rights, including your right to reject faulty goods within 30 days or to a repair, replacement or refund after that period. See clause 9 of our Terms and Conditions and our Returns and Refunds Policy for full detail.

10. Failed Deliveries

If delivery cannot be completed because nobody is available, access is unsuitable, incorrect delivery information has been provided, or delivery has been repeatedly rearranged, we may charge a reasonable, cost-reflective amount for further delivery attempts. We will tell you this cost before charging it.

11. Delays Beyond Our Control

Delays may occasionally occur due to circumstances outside our control, including severe weather, traffic disruption, supplier delays or courier operational issues. See clause 4 above for your rights if a delay becomes significant.

12. Contact Us

If you have any questions about your delivery or order, contact us at customerservice@Oti.co.uk, quoting your order number.